RPA Case

Information Technology (IT) Operations

IT departments are continuously challenged to support complex systems, quickly respond to tickets, and keep systems up and running. Robotiproc’s RPA solutions help IT organizations automate large chunks of tedious work to improve service delivery and minimize human error, giving technical staff more time to focus on strategic needs.

1. User Account Management

🔴 Problem: User account provisioning and de-provisioning across systems eats a tremendous amount of time for IT teams.

🔷 RPA Solution: Bots are able to create, modify, and delete user access in Active Directory, email systems and business applications.

📈 Impact: 80%-time savings per user cycle and improved security/compliance.

2. Password Resets

🔴 Problem: Help desk ticket volumes primarily consist of password reset requests, which consume a large quantity of attractive support time.

🔷 RPA Solution: Bots would authenticate and validate identity proof and trigger automatic password reset (while documenting everything for compliance reasons).

📈 Impact: Faster resolution times and improved ticket volumes.

3. IT Ticket Triage

🔴 Problem: Manually sorting through all the IT support tickets to categorize and route is time-consuming.

🔷 RPA Solution: Bots would scan incoming tickets, logically apply reasoning to assign priority and send the ticket to the right team.

📈 Impact: Improved response times in the executing team, improved helpdesk productivity.

4. System Monitoring and Alerting

🔴 Problem: The IT staff spends time manually checking dashboards and health metrics for systems, leaving the possibility for downtime from customer application systems at greater risk.

🔷 RPA Solution: Bots can monitor logs and alerts, escalate incidents, and even perform predetermined remediation steps.

📈 Impact: Improved proactive maintenance and reduced downtime in customer systems.

5. Data Backups and File Management

🔴 Problem: Manually scheduling, validating, and managing backups or moving files on/off a server has a greater chance of human error.

🔷 RPA Solution: Bots schedule backups, reports completion of backup, and send reports to administrators.

📈 Impact: Significant reduction in manual work and assurance that backups are reliable.